• Goods must be returned within 14 days of receipt.
  • Any goods marked "Sale" cannot be returned.
  • Goods must be unworn and unwashed.
  • Goods must have all tags, including any Ilflor hangtags, attached.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Gift cards are non-returnable and non-refundable.


If you wish to exchange an item please email us as soon as possible to reserve another item.
Items may only be exchanged for other items on ilflor.com.
Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Sale Items

Sale items may not be returned or exchanged.

Italian Return

  • Please note that original shipping charges are non-refundable.

Ilflor Online Returns
Order # _________
Via Novara 8, 28021
Borgomanero - NO - Italy

International Return

You must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

Ilflor Online Returns
Order # _________
Via Novara 8, 28021
Borgomanero - NO - Italy

Refunds And Processing

  • Refunds will be processed within approximately 7 to 14 business days after we receive your return.
  • Original shipping charges are non-refundable.

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